FREQUENTLY ASKED QUESTIONS

Q. How do I apply for employment with Puddledockers?

A. Fill out an Application and email it to us or bring it into the shop.

Q. How do I make a reservation?

A. To make a reservation all you need to do is give us a call at 607-273-0096 and share some info with us. We will need to know what day you want to come in, what time, what kind of boats you are looking for (single/tandem kayak, canoe, SUP), and how long you are looking to have the boats for. Our staff will also inquire about what experience level you and/or your group has and get some general info about the body sizes of the people coming in. This information is relevant because we have a wide range of boats that can accommodate paddlers of any size and skill level, so we will want to reserve a boat specifically for you. If you are making a reservation for a large group (10 or more boats) we will ask for a 20% non-refundable deposit.

Q. What comes with a rental?

A. A rental includes the boat, life jacket and paddle. We have a limited number of dry-bags available that we can send you out with if you need to take a cell phone or camera. Dry-bags are available at a first -come first-serve basis at no additional charge. Mind you electronics do not mix well with water! It is your responsibility to ensure the safety of your items, not ours.

Q. Something came up last minute and I need to cancel my reservation. What do I need to do?

A.We will need  a phone call from you letting us know that you won’t be able to make it. It is important for us to know in advance that you can’t make it so we can free your previously reserved boats up for other people. Those making on line reservations will be subject to a convenience fee as well as a cancellation fee. Weather conditions that do not allow rentals will be fully credited minus the on line convenience fee.

Q. What happens if it's raining on the day of our reservation?

A. A little rain never hurt anyone. If it should begin raining while you are on the water, you can stay in the rain as long as you choose to. However, if it should turn into a thunderstorm, you are going to want to begin heading back to our dock. On the off-chance that you are far away from us and a severe thunderstorm rolls in, you should paddle to the nearest shore, get out of the water and seek shelter while you wait for the storm to pass

Q. What should I wear kayaking?

A. Any sort of athletic wear is appropriate — T-shirt and gym shorts, for example. If all goes well, you shouldn't get too wet while paddling. Maybe a bathing suit just to be safe. You can choose whether you want to wear your shoes or not.  Be sure to check the weather out and dress accordingly. Don't forget sunscreen!

Q.  I’ve never kayaked before and am a little nervous. Should I take a lesson first or just do a normal rental?

A. Kayaking is a very accessible sport. We put plenty of people on the water who have zero experience paddling a boat. Our friendly staff can do paddle demonstrations and give basic shoreline instruction to have you get on the water safely. If you are looking to really dive into the sport of kayaking, a beginner lesson is a great way to learn a ton about kayaking, while spending a considerable amount of time on the water. However, it is not necessary to do a lesson before going out for a rental.

Q. Do you rent power boats?

A. No.

Q. What about sail boats?

A. No.

Q. Jet skis?

A. No. We only rent human-powered vessels – kayaks, canoes, and stand-up paddleboards.

Q. Do you accept credit cards?

A. Yes, we accept all major credit cards except American Express. We also take cash and checks.

Q. Can I take my dog with me?

A. A canine companion can join you if you are renting a canoe or SUP. We generally do not like to put a dog in a kayak with someone because the animal can become stuck in the boat if it should flip over.