Frequently Asked Questions
How do I apply for employment with Puddledockers?
Fill out our application and email it to us or bring it into the shop.
How do I make a reservation?
To make a reservation all you need to do is give us a call at 607-273-0096 and share some info with us. We will need to know what day you want to come in, what time, what kind of boats you are looking for (single/tandem kayak, canoe, SUP, SUP Pedal), and how long you are looking to have the boats for (1 hour, 2 hour, 4 hour depending on which rental you get). Our staff will also inquire about what experience level you and/or your group has and get some general info about the body sizes of the people coming in. This information is relevant because we have a wide range of boats that can accommodate paddlers of any size and skill level, so we will want to reserve a boat specifically for you. If you are making a reservation for a large group (10 or more boats) we will ask for a 20% non-refundable deposit.
What comes with a rental?
A rental includes the boat, life jacket and paddle. We have a limited number of dry-bags available that we can send you out with if you need to take a cell phone or camera. Dry-bags are available at a first -come first-serve basis at no additional charge. Mind you electronics do not mix well with water! It is your responsibility to ensure the safety of your items, not ours. We also provide lockers with a padlock and key if you need to keep your belongings on site with us! We will provide you with some cold water for your journey if you need one as well!
Something came up last minute and I need to cancel my reservation. What do I need to do?
We will need a phone call from you letting us know that you won’t be able to make it. It is important for us to know in advance that you can’t make it so we can free your previously reserved boats up for other people. Those making online reservations will be subject to a convenience fee as well as a cancellation fee. Weather conditions that do not allow rentals will be fully credited minus the online convenience fee.
What happens if it's raining on the day of our reservation?
A little rain never hurt anyone. If it should begin raining while you are on the water, you can stay in the rain as long as you choose to. However, if it should turn into a thunderstorm, you are going to want to begin heading back to our dock. On the off-chance that you are far away from us and a severe thunderstorm rolls in, you should paddle to the nearest shore, get out of the water and seek shelter while you wait for the storm to pass.
What happens when there is bad weather while we are kayaking on the water?
We are always watching the weather forecast, however it can often be unpredictable. If the weather turns bad while you are out on the water, please go on shore and wait out the storm and give us a call at 607-273-0096 to let us know where you are. When the weather gets better, make your way back to Puddledockers, only if the conditions are safe.
What happens when there is an emergency while we are on the water?
If there is a dire emergency, please contact 911. If there are any issues while you are out on the lake, the whistle attached to your left shoulder can be used to get surrounding attention. Please only use this if it is an emergency. Please contact us as 607-273-0096 if there is any problem or concern.
What safety measures are you taking regarding COVID-19?
Between every boat, paddle, and PFD (lifejacket) turnover, our staff are disinfecting any and all equipment that has been used! You will not receive anything unless it has been disinfected thoroughly by our staff. We disinfect and clean the entire boat, inside and out, both sides of the PFD, the entire paddle, and even inside and outside of the drybags we provide. We are also conscious of the other items on “land” such as our lockers, pens, and clipboards. We are cleaning everything customers come into contact with!
What should I wear kayaking?
Any sort of athletic wear is appropriate — T-shirt and gym shorts, for example. If all goes well, you shouldn’t get too wet while paddling. Maybe a bathing suit just to be safe. You can choose whether you want to wear your shoes or not. Be sure to check the weather out and dress accordingly. Don’t forget sunscreen!
I’ve never kayaked before and am a little nervous. Should I take a lesson first or just do a normal rental?
Kayaking is a very accessible sport. We put plenty of people on the water who have zero experience paddling a boat. Our friendly staff can do paddle demonstrations and give basic shoreline instruction to have you get on the water safely. If you are looking to really dive into the sport of kayaking, a beginner lesson is a great way to learn a ton about kayaking, while spending a considerable amount of time on the water. However, it is not necessary to do a lesson before going out for a rental.
Do you accept credit cards?
Yes, we accept all major credit cards including American Express. We also take cash and checks.
Do you rent power boats, sail boats or jet skis?
No. We only rent human-powered vessels – kayaks, canoes, and stand-up paddleboards.
Can I take my dog with me?
A canine companion can join you if you are renting a canoe or SUP. We also offer ‘Sit on
Top’ Kayaks that allow room for a dog as well!. We generally do not like to put a dog in a normal ‘Sit in’ kayak with someone because the animal can become stuck in the boat if it should flip over.
Where should I park?
There are multiple parking areas near Puddledockers. We have 2-hour parking available on the street alongside Taughannock Boulevard right next to where Puddledockers is located. Because of COVID, Island Health and Fitness is currently closed therefore there is availability to park in their lot for the time being.
Do you have a bathroom?
There is no bathroom on site at Puddledockers rental, however, we have a bathroom two doors down at our retail location. If you need to use the restroom, ask a Puddledockers employee and they will bring you next door and let you in!
Is there an age limit?
While we do want everyone to get the full experience on the water, we do in fact have an age limit solely for safety measures. You must be at least 5 years of age to partake in boating rentals!
Do you sell kayaks, canoes, or stand up paddle boards?
YES! We have a retail store two doors down at 317 Taughannock Boulevard. Please call ahead to make an appointment. If you are a walk-in we will try to accommodate you as best as we can and have someone walk you over!
If there are a lot of people coming into Puddledockers at once and I am waiting and the wait starts to go into our start time does that affect our duration on the water?
NO! your time starts as soon as you ‘splash’ aka you’re on the water! You are always allotted your full time! We appreciate your patience and this only occurs when we get big groups because we like to ensure that everyone is comfortable, situated, and rightfully informed before sending them on their way (Which some take longer than others)! We always allow customers to start their time once we splash them for this specific reason!
Didn’t get your question answered here? Contact us and we’ll be happy to help you.